1. About Hoot Media
These terms apply to services supplied by Hoot Media Ltd, registered in England and Wales under company number 07356959, of 37 Shiphay Lane, Shiphay, Torquay, Devon, TQ2 7DU.
You can contact us at ideas@hootmedia.co.uk or on 01803 670069.
By ordering or using a Hoot Media service, you agree to these terms and to any additional details shown at checkout, in a quotation or in a separate written agreement.
2. Website hosting
We provide hosting for WordPress, AI-built websites and CMS platforms, together with related services such as SSL, backups, monitoring and email where included in your chosen plan.
We normally aim to activate a new hosting account by the next working day once we have the information required to complete the setup. More complex migrations or websites requiring additional configuration may take longer.
The features and allowances of each hosting plan are those displayed on our website at the time of ordering. If a website requires materially more resources than expected, we may recommend a different plan or agree additional charges with you before making changes.
Software, themes, plugins, APIs, AI services and third-party platforms that your website depends on remain subject to the terms, availability and charges of their respective providers.
3. Payments & billing
New hosting orders are subject to the setup fee and recurring hosting price displayed at checkout.
Unless otherwise stated at checkout:
- the one-off hosting setup fee is £49;
- there is no additional part-month hosting charge when you join;
- recurring monthly hosting is collected on, or from, the 1st of each month; and
- payments are collected by GoCardless using Direct Debit.
Where bank-processing times mean a collection cannot be taken exactly on the 1st, the collection may be submitted on the next available banking date.
Domain registration, paid software, licences, third-party subscriptions and work outside your hosting plan may be charged separately.
If a payment fails or remains overdue, we may contact you and may suspend the affected service after giving reasonable notice. We will not deliberately delete customer data solely because of a single failed collection.
4. Domain names
If you ask us to register or manage a domain name, registration is subject to availability and the rules of the relevant domain registry.
Domain charges are separate from hosting unless expressly stated otherwise. Once a domain has been registered or renewed, the registry fee is normally non-refundable.
You are responsible for ensuring that registration details supplied to us are accurate and that your use of the domain does not infringe another party's rights.
Where we administer a domain for you, you remain responsible for telling us promptly about changes to your contact details or any request to transfer the domain.
5. Email services
Email services are provided with the storage and mailbox allowances shown in your hosting plan. Email is not intended to provide permanent archival storage.
You must not use our email systems for spam, unsolicited bulk email, fraudulent activity, malware distribution or any unlawful purpose.
We take reasonable steps to maintain email availability and reputation, but delivery to a recipient's inbox cannot be guaranteed because delivery also depends on third-party mail systems and filtering.
6. Your responsibilities
You are responsible for the content, legality and accuracy of material hosted through your account, including text, images, files, databases and customer data.
You must keep passwords and access details secure and tell us promptly if you believe an account has been compromised.
You must not use our services to host or distribute unlawful, abusive, infringing or malicious material, or to interfere with the operation or security of our systems or those of another person.
Where you provide website files, themes, plugins, code or content created by you or by an AI service, you are responsible for ensuring you have the right to use them.
7. Backups, maintenance & security
We operate server backups, monitoring and security measures according to the features of your selected plan. Backup retention periods may vary between plans.
Backups are an important safety measure but are not a substitute for keeping your own copy of business-critical data. Although we take reasonable care, no backup or security system can be guaranteed to prevent every loss, failure or attack.
Where WordPress maintenance is included, we may install routine core and plugin updates. Major changes, premium licence renewals, compatibility fixes and development work are not automatically included unless stated in your plan or agreed separately.
8. Cancellation & moving away
Unless a quotation or separate agreement states a fixed minimum term, new hosting plans renew monthly.
You may ask us to cancel a monthly hosting service before the next billing date. The service will normally remain available until the end of the period already paid for.
Setup fees, completed development work and domain-registration fees are not normally refundable once the associated work or registration has been carried out.
We will provide reasonable assistance if you wish to move your website or domain elsewhere. Work required to package, migrate, repair or reconfigure a website may be chargeable where it falls outside your hosting plan.
Existing customers with an older contract or separately agreed minimum term remain subject to that existing agreement unless we agree otherwise in writing.
9. Availability & changes
We monitor our hosting infrastructure and take reasonable steps to provide a reliable service, but we do not guarantee uninterrupted or error-free availability.
Planned maintenance, emergency work, internet-routing issues, attacks, third-party failures and events outside our reasonable control may temporarily affect service.
We may make reasonable technical changes where necessary for security, reliability, legal compliance or the continued operation of the service.
10. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot lawfully be excluded.
Subject to the above, Hoot Media is not responsible for indirect or consequential losses, loss of profits, loss of opportunity or losses caused by third-party products or services outside our reasonable control.
Where we are responsible for direct loss arising from a paid service, our total liability will, to the extent permitted by law, be limited to the fees you paid to us for the affected service during the 12 months immediately preceding the event giving rise to the claim.
11. General terms
If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Not enforcing a right immediately does not mean that right has been waived.
We may update these terms from time to time. Material changes affecting an existing paid service will be communicated reasonably where appropriate.
These terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to you.
Last updated: 15 September 2026.