We’re sorry you have decided to cancel your website with us. Please complete the form below in full, which will start your notice period. There will be an automated email invoice of £50+vat sent for the account closure, administration and transfer.


Cancellation: Terms & Conditions

5.1      In accordance with The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel within a period of 7 days from placing your order, provided we have not commenced work on your site. Once we have commenced work on your site the right to cancel is no longer applicable, in accordance with regulation 13(1)(c) of The Consumer Protection (Distance Selling) Regulations 2000.

5.2      Should the Buyer wish to cancel the contract after the minimum term of 12 months, you must inform us in writing one months prior to the end of the initial contract period. Any outstanding server hosting of the contract will need to be paid for the remaining contract term.

5.3      For a dedicated cloud-based server hosting contract the Buyer is required to provide the Seller with 3 months written notice to the Seller and acknowledged in writing by the Seller in order to cancel the contract of the dedicated cloud server. After the minimum term contract period has passed, you must inform us in writing one month prior to the date you require the contract period to end with us.

5.4      No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement of us in writing and on terms that you must indemnify us in full against all loss (including loss of profit) costs (including the cost of labour and materials used), damages, charges and expenses incurred by us as a result of cancellation.

5.5      We reserve the right to give one month’s notice not to renew any contract for on-going services. No reason need be given for this termination. Internet services are provided on an on-going basis with all payments due in advance of service. All charges are deemed contracted for a period of 12 months from the initial installation or setup. The initial term will start on the first day of service following the date of which the website went live. If the customer terminates this contract before the end of the initial period, then we will debit the  account with a sum equal to the charges otherwise due for the remainder of that initial period.

5.6      Upon cancellation of the website and hosting contract, we agree to provide a static copy of the website (a “site rip”) if requested by the Buyer. The Buyer accepts that any dynamic functionality and database will be lost, including but not limited to form, editing, e-commerce (“webshop”) and website (“theme”) functionality.

5.7      Upon payment of an administration fee of £60 (exclusive of VAT), we agree to transfer control of your domain names to a registrar nominated by you. You accept that we will not renew registration of any domain name after cancellation, and that failure to nominate a registrar will therefore lead to the expiry of domain names concerned. You understand that we will remain responsible for the domain names until their transfer or expiry, after which we have no further responsibly.

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